Customer Service
First, we’d like to share something with you about licensing. Many times folks write to us and say they missed their upgrade deadline by a few days or a week (within reason) or so and we cut them a break and let them renew at the renewal fee. We really try to work hard to keep our customers happy. Our experience with other software companies has not been the same kind of customer service or support that we try very hard to offer. After a long time of struggling to get Community Server upgraded we finally got it working (only to find out that within a mere few minutes it hits the 100 meg memory limit and our hosting company kills the process). This is no fault of our hosting company, Community Server is just a hog, we’re talking very little traffic and it’s reaching 100 meg right out of the gate. Then, we tried to get a hold on where we stood with our licensing issues with Community Server, here is the email we received.
Hi Mike,
I received notification that you need to renew your annual software maintenance. It seems that you upgraded from a Small Business license to a Professional license on 4/2/08. This means your maintenance expired on 4/1/09.
Annual maintenance on a Professional license is $1,000. In order to bring your support current we would need to invoice you for a year plus the lapse in coverage. So, it would be $1,700 and the valid dates would be 4/1/09 - 11/1/10.
Please let me know how you wish to proceed. Thanks!
Services Account Coordinator, Telligent
Now granted, we lapsed a long time ago, no problem, we understand. However, this is a new one on us, we are being charged for the time our license was expired. How bizarre? We are paying back wages for a product it took us forever working with their technical support to team just to get installed and running. Maybe the $1,700 is less than just buying it brand new again, we have no idea and aren’t going to ask. We are half tempted to take EntitySpaces and its powerful database independence and write a killer .NET forum that can run on all of our supported databases to to showcase it’s capabilities. A PHPBB for .NET if you will. Anyway, enough on that.
Dedicated Hosting
The good news is we are finally moving to a VPS or quite possibly dedicated hosting. We are currently talking with Server Intellect and if things go well the transition will happen very quickly and things will be incredibly responsive for you our customers.
- The EntitySpaces Team
From Mobile Devices to large scale enterprise solutions in need of serious transaction support, EntitySpaces can meet your needs. Whether you’re writing an ASP.NET application with Medium Trust requirements, a Silverlight/WCF application, a Mono application, or a Windows.Forms application, the EntitySpaces architecture is there for you. EntitySpaces is provider independent, which means that you can run the same binary code against any of the supported databases. EntitySpaces is available in both C# and VB.NET. EntitySpaces uses no reflection, no XML files, and sports a tiny foot print of less than 200k. Pound for pound, EntitySpaces is one tough, dependable .NET architecture.
EntitySpaces LLC
Persistence Layer and Business Objects for Microsoft .NET
http://www.entityspaces.net